Order Tracking
Carefully, You should read the terms and conditions from Wiloke.com. By purchasing, download you agree to our terms and condition. If you do not agree to this terms we won’t take it personally, but please do not use our product.
5.1. Age: You need to be 18 years or over to become a member or to buy items. If you’re under 18 you will need to get a parent or guardian to buy items or use the account of a parent or legal guardian who is at least 18 years of age, with their permission, and this adult will be responsible for all your activities.
5.2. Wiloke Account: When you become a member you get an Wiloke Market account that is accessible from any of our wiloke.com site (and is also your Wiloke account for other Wiloke services). Your membership will allow you to ‘buy’ (license) items from us, participate in our online forums.
5.3. Your responsibility: You promise that information you give us is true, accurate and complete and, if you sign up for an wiloke.com account, that you will keep your account information up-to-date (including a current email address). Your membership is not transferable, that means you cannot sell your account. You are responsible for any use of the wiloke.com including any activity that occurs in conjunction with your username and password, if you have an wiloke.com accoun, so keep your password secure and don’t let any other person use your username or password. If you realise there’s any unauthorized use of your password or any breach of security you need to let us know immediately. You must not use a virtual private network or VPN or any other means to avoid compliance with these terms and conditions, or for any fraudulent or illegal reasons.It is important that you understand your responsibilities as a member of our community so please take the time to review this section and the Wiloke Terms carefully.
An item is “not as described” if it is materially different from the item description or preview so you should expect the author to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
If an item contains a security vulnerability and can’t easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
If you purchase an item support extension and request a refund of that extension before your existing item support expires you are entitled to a refund of that item support extension.
If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
Your cart is currently empty.
If you need help before, during or after your purchase, this is the place to be.